When a pipe bursts or a storm backs up your drain lines, waiting on hold is the last thing you can afford. Our Horseshoe Bay-based crews carry moisture meters and truck-mount extraction equipment on every rig so the drying process starts the moment we knock on your door.
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Aqua Guard Water Damage built its Horseshoe Bay operation around one standard: arrive fast, document everything with moisture readings and thermal imaging, and communicate the drying plan in plain language before we touch a single wall.
Being local to Horseshoe Bay means our estimators know the going rate for drywall and flooring replacement in your area, so the quote you get reflects your market instead of a national average that never quite matches your invoice.
Beyond the technical certifications, our crews are trained to communicate clearly under pressure, because a homeowner dealing with a flooded home deserves plain answers, not jargon.
Ceiling stains near a bathroom or kitchen almost always trace back to a plumbing failure rather than a roof leak, which means the source is often closer and easier to fix than homeowners assume.
Musty odors that seem to follow you from room to room often mean the HVAC system is circulating spores from a hidden wet area, which spreads the problem rather than solving it.
Tile that suddenly sounds hollow when you tap it often means the mortar bed underneath has been sitting in moisture long enough to lose adhesion. That hollow sound rarely resolves on its own.
If your usage climbs but nothing in your household routine changed, a hidden leak behind a wall or under the foundation is worth investigating immediately, since slab leaks rarely announce themselves any other way.
Wallpaper that lifts at the seams after being fine for years is often a sign that humidity or a slow leak has changed the moisture level inside that wall.
Any visible mold, even a small patch in a corner or along a baseboard, means conditions behind that surface have supported growth for a while and the moisture source needs to be found, not just the mold wiped away.
We treat Mold Remediation as one continuous job rather than a series of handoffs — the crew that extracts the water is accountable for the drying results, and the drying results determine what reconstruction is actually needed.
We prioritize extraction speed above everything else in the first hour, because every additional hour standing water sits raises the odds of secondary damage to subfloors and framing.
Equipment placement isn't guesswork; it's calculated from psychrometric readings taken at the start of the job and adjusted daily as conditions change.
Category 3 blackwater intrusions require full PPE, controlled demolition of porous materials that can't be sanitized, and hospital-grade antimicrobial treatment before reconstruction begins.
Because mold can establish in as little as 48 hours, our drying timeline is built around beating that window rather than treating mold prevention as an afterthought.
Once the structure tests dry, our reconstruction team handles drywall, insulation, flooring, and trim so you're not managing a second contractor after the restoration crew leaves.
Furniture, documents, and electronics affected by water intrusion get assessed on-site, with salvageable items cleaned and stored while unsalvageable items are documented for your claim.
A real person answers, gathers the details of your water loss, and routes the closest available crew immediately.
We document the loss with photos and moisture readings before touching anything, which also protects your insurance claim.
Standing water comes out first with truck-mount equipment, then air movers and dehumidifiers go to work based on the psychrometric numbers we recorded.
We re-test every affected area before calling a job complete, then coordinate repairs so you're not left with an open punch list.
Insurance and licensing aren't just paperwork here — they're what let us stand behind the work if something doesn't go as planned.
A crew close by isn't a marketing line — it's the difference between drying equipment running in an hour versus waiting half a day.
We'd rather explain the cost clearly upfront than have that conversation after the job is already underway.
If a drying target isn't met on the first pass, we extend equipment placement at no extra charge until moisture readings confirm the structure is dry.
Every job closes with documented moisture verification, because a guarantee that isn't backed by data isn't much of a guarantee.
That same standard applies whether it's a single flooded bathroom or a full commercial loss — the sign-off criteria don't change based on job size.
Call +1-844-234-5373Our Horseshoe Bay coverage area spans 78657, with trucks positioned to reach any address in the service radius quickly.
Coverage isn't limited to the city center — our Horseshoe Bay routes extend out to the surrounding suburbs so outlying addresses aren't treated as an afterthought.
"The team here in Horseshoe Bay treated our emergency like it actually mattered, not like another ticket in a queue, and the drying documentation they left us was thorough enough to hand straight to our insurer."
James R., Horseshoe Bay"What impressed me most was the daily moisture log — I could actually see the numbers improving instead of just being told to trust the process."
Denise M., Horseshoe Bay"The sewage backup in our laundry room was handled with full PPE and proper disposal of the ruined flooring. I appreciated that they explained the Category 3 contamination process before starting."
Marcus T., Horseshoe Bay"Every question I asked got a straight answer, even the ones about cost, which is rare after dealing with two other contractors who kept dodging the pricing conversation."
Priya S., Horseshoe Bay"The thermal imaging inspection found damage behind a cabinet we never would have thought to check, which probably saved us from a much bigger mold problem down the road."
Carlos V., Horseshoe Bay"They minimized business disruption by sectioning off the wet area instead of shutting down the whole space during drying."
Angela F., Horseshoe Bay"The tech explained exactly which boards needed to come out and which ones tested dry enough to keep, so we didn't pay to replace more than necessary."
Tyrone B., Horseshoe Bay"They explained the sump discharge issue causing our crawl space flooding in plain terms and fixed it as part of the same visit instead of scheduling a separate appointment."
Wendy K., Horseshoe Bay
